Terms & Conditions

REGISTRATION FOR KIDS COLLECTIVE

 

Breakfast Club & After School Club: Registration and consent forms must be completed and returned along with the £25 registration fee (non-refundable), before a child can be considered for entry into the Club. Once confirmed all bookings will be confirmed in writing.

 Holiday Club: All bookings must be made via the online booking system on our website. Please ensure you book in advance to avoid disappointment.

Late/Ad-hoc bookings: Bookings on the day are very welcome subject to availability. Please note all requests must be made via email and paid for in advance.

Sibling Discounts: 10% discount is offered to subsequent siblings when permanently booking 3 or more of the same session type or 3 full days each or more for Holiday club per week. Discounts apply to siblings with lesser fees (This excludes adhoc and extra session bookings)

CANCELLATIONS

Kids Collective require 4 weeks’ notice via email to cancel or postpone a registered place in the Breakfast and After School Club otherwise full fees are payable. Once a Holiday Club booking has been received, cancellation of any session will be subject to charge for that session:

≥14 Days’ Notice = Full Refund      ≥7 Days’ Notice = 50% Refund     <7 Days’ Notice = No Refund

Cancellation of an ‘on the day’ or late notice bookings are subject to full charge.

COLLECTION/DROP-OFF OF CHILDREN

Parents MUST sign their children in and out of setting. Kids Collective requires that parents inform the club if they are going to be late collecting their child to ensure there is sufficient staff cover. If children are not collected by the end of their sessional time it will be necessary to make an extra charge of £10/15 min (or part thereof) which will be added to your account.

Repeat late collection may lead to expulsion from the club. This will be at the discretion of the Director.

ABSENCE

Please ensure you inform Kids Collective by 2pm on the day in question if your child is not attending their session to avoid concerns over missing children. A £25 penalty charge will be imposed for failure to notify us. Once a place is booked, fees are payable irrespective of absences.

HOLIDAYS

Kids Collective follow the individual school term dates, which includes closures and Bank Holidays.

PAYMENT OF FEES

Fees are required in full in advance, by 1st of the month at latest, and can be paid by direct debit, direct online payment, credit/debit card or childcare vouchers.

Breakfast & After School Club: Invoices will be issued monthly on or around 20th of the month prior, in advance by email and will include any additional fees due. Payment for ad-hoc sessions are due as incurred. We reserve the right to make a search with a credit reference agency and keep a record of that search.

Holiday Club: Fees are required upon booking via the website.

Please retain your invoices/statements for your records as future provision of account information will incur an administration charge of £25.

OUTSTANDING FEES

If fees are not received on time, a late payment charge of £10 will be added immediately to your account. If fees remain outstanding your child’s place may be suspended. We reserve the right to add outstanding balances from other Elmscot Group settings to your Kids Collective account and these will be payable in accordance with the above terms.

INCREASE IN FEES

Kids Collective reserves the right to review fees annually.

PROPERTY AND BELONGINGS

It is not necessary nor advisable for children to bring in toys; comforters are acceptable. Our staff will endeavour to take care of any property brought to the club but will not accept responsibility should any loss or damage occur.

INSURANCE

Kids Collective has extensive insurance cover including Employers and Public Liability.

MEALS

Lunch and tea menus are displayed at clubs providing food. All dietary, intolerance and religious preferences will be catered for. If this is not recorded on the Child Information Sheet, we will not be able to provide an alternative.

ACCIDENT PROCEDURES

Kids Collective reserves the right to administer basic First Aid treatment when necessary. Parents will be informed of all accidents and will be required to sign an Accident form. For accidents of a more serious nature involving hospital treatment, all attempts will be made to contact the parents but failing this the club requires consent to act on behalf of the parents to authorise any necessary treatment.  Parents are requested to inform Kids Collective of any changes to information stored at the club.

SAFEGUARDING CHILDREN

In the case of suspected sexual abuse of children, it is our duty and legal requirement to report our concerns to social services immediately.

SHARING INFORMATION

We work in a multi-agency environment and we expect to seek advice from multi-agency professionals from time to time to ensure the quality of the childcare offered. If this is in relation to your child, we will contact you directly to seek written consent prior to consultation.

CHILD HEALTH RECORDS

Kids Collective requires emergency contact names and medical information regarding allergies, dietary or special requirements. Kids Collective supports the government policy on immunisation and although it is not a condition of club entrance, we would strongly support immunisation unless otherwise recommended by your GP.

MEDICINE CONSENT FORMS

Kids Collective staff will administer prescribed medicines if parents complete medicine consent forms.

ILLNESS

Parents are requested to inform Kids Collective and refrain from sending their child into club if their child contracts an infectious disease or illness or are not feeling well enough to attend.

Kids Collective has a realistic attitude to the needs of working parents but reserves the right to contact parents if their child becomes ill during club hours. No discounts are given for absence due to sickness unless by arrangement for long term illness.

SECURITY

Under no circumstances will a child be allowed to leave Kids Collective with anyone unknown to the club staff unless previously arranged by the parent or guardian. If parents make prior arrangements by telephone or otherwise, please ensure the nominated person has the password.

PARKING

Kids Collective accepts no responsibility for injury, damage or loss to persons, vehicles or property. Parking on site is subject to discretion of the host school.

EMERGENCY CLOSURE

In the event of an emergency such as fire, or adverse conditions such as a failure of the central heating, or emergency closure of the school so that premises are unavailable, Kids Collective reserves the right to close the club. Kids Collective will be unable to offer a fee reduction in these circumstances although alternative sessions will be offered free of charge. Alternative emergency accommodation will be sought if possible.

HANDBOOKS

The Holiday Club Handbook and Breakfast & After School Club Handbook shall not be construed as containing any representation of fact upon which reliance is made under the Misrepresentation Act 1967. Any statements in the prospectus are intended to be statements of opinion made in good faith and believed to be true, but not be regarded as representations on the basis children are entered for the club.

NON-SOLICITATION OF ELMSCOT GROUP & KIDS COLLECTIVE STAFF

Whilst a child attends Kids Collective and for a 12 month period following that, the Customer shall not directly or indirectly solicit either on their own account or on behalf of any other person the whole or part-time services for any purpose of any employee working in any capacity at any of the Kids Collective settings. If, by mutual agreement, an Elmscot Group employee is employed by a Customer, an Introduction Fee will be payable by the Customer in respect of 20% of the employee’s current annual salary or the amount earned over the previous 12 months in respect of a ‘zero hour’ contracted employee.