Victoria West

Our son Theodore has recently started in the Willow room at Elmscot and I just wanted to take the time to let you know that we have been so happy and pleased with the care and attention his key person Holly has given him during the last few weeks. Theodore hasn’t found it easy to settle and has struggled with eating and sleeping but he’s had a really good few days in the last week and we are definitely seeing signs that he is feeling more settled. Holly has been fantastic and it is clear that she genuinely cares about the children. Theodore clearly feels happy and settled around her, which I am sure is down to the way she interacts with him. I have also hugely appreciated the patience and understanding Holly has shown towards me over the last few weeks. She was always understanding when I would call to check on him and in the early days, she took the time to call me unprompted to let me know how he was….something I really appreciated whilst being sat at home worrying about him!